SERVICE PROCESS
Service to Cash
Explore how SAP turns a customer service need into verified delivery, an explainable charge, and collected cash. Follow the path in sequence or open the topic you need.
S2C LEARNING PATH
Build from one service promise to two execution models
The foundation and commercial spine are shared. Practitioner execution and configuration distinguish in-house repair from work performed at the customer site.
What is Service to Cash?
Understand request, entitlement, planning, execution, confirmation, billing, cash, and service learning.
Start with the processHow is a customer service need captured?
Connect customer, site, installed base, serial number, symptom, priority, channel, and the service commitment.
Open topicCONTROLHow do identity, entitlement, and execution readiness work together?
Make three independent decisions agree before the business commits or releases service work.
Open topicPLANHow does a service order organize fulfilment?
Plan scope, qualified resources, parts, capacity, approvals, dates, evidence, and commercial responsibility.
Open topicOBJECT MODELHow do Service and Sales Orders work together?
Separate the work-bearing service order from the commercial sales layer that carries demand, delivery, and invoicing.
Open topicEXECUTEHow is field or depot service recorded?
Control custody or dispatch, actual work, parts, test evidence, acceptance, and release-to-service.
Open topicMONETIZEWhat makes service work billable?
Apply coverage, estimates, fixed-price or actuals rules, travel, tax, and billing evidence.
Open topicCOLLECTHow does Service to Cash reach a settled customer balance?
Connect service invoices to payment, clearing, dispute reasons, credits, and customer relationship recovery.
Open topicTRACEHow does the service evidence chain stay connected?
Trace one service story from asset identity and promise through work, acceptance, invoice, payment, and history.
Open topicIMPROVEHow does completed service improve future decisions?
Use failure, quality, SLA, repeat-visit, cost, margin, and dispute evidence to change the next decision.
Open topicSPECIAL TOPICHow is service capacity planned and controlled?
Balance planned work, constrained skills, workshop load, and emergency response.
Open topicHow does Service to Cash execute in SAP?
Trace the shared service spine, then compare customer-equipment receipt and workshop repair with technician dispatch and customer-site execution.
Open practitioner map S2C 404 · CONFIGURATION WORKBENCHHow do you configure Service to Cash?
Connect identity, entitlement, service orders, depot custody, field dispatch, confirmation, billing, accounting, and proof.
Open configuration workbench S2C 505 · LIVE PROJECT WALKTHROUGHHow does an S2C implementation unfold?
Follow one equipment company from discovery through field and depot design, testing, cutover, go-live, and stabilization.
Enter the project S2C 606 · PRODUCTION SUPPORTHow do you support Service to Cash in production?
Trace entitlement, execution, billing, receivables, and clearing to the first broken boundary.
Open the support guide