O2C ยท CAPABILITY MAP
What capabilities make Order to Cash work?
CUSTOMER COMMITMENT
Shape a sale SAP can fulfil
Establish the customer, commercial record, price, availability, and credit controls behind a reliable order promise.
What does a sales order control?
Understand master data, item behavior, schedules, and the customer commitment.
Open topicPARTNERSWho is the customer in SAP?
Connect the S/4HANA Business Partner to customer extensions and transaction roles.
Open topicOBJECT MODELHow is a sales document put together?
See how business context, header, item, and schedule-line data work together.
Open topicPRICEHow does SAP build the sales price?
Follow procedure determination, condition searches, calculation, and financial hand-off.
Open topicCHECKHow do pricing, ATP, and credit work together?
See the three decisions SAP makes before confirming an order.
Open topicFULFIL & COLLECT
Turn the promise into cash
Follow the controlled commercial flow from warehouse execution through billing to cleared customer value.
What happens from delivery to goods issue?
Follow warehouse execution and the inventory and accounting hand-off.
Open topicINVOICEHow does SAP billing create revenue?
Connect the billing document to pricing, tax, output, and FI.
Open topicCOLLECTWhat happens after the invoice?
Understand open items, incoming payment, clearing, and exceptions.
Open topicTRACE & EXTEND
Explain the connected commercial story
Trace end-to-end evidence and extend the standard customer sale to intercompany supply.