MTO 202 ยท CHANGE CONTROL
How does MTO respond to customer changes after supply is committed?
A customer change is not merely a sales-order edit once MRP, procurement, production, or delivery has started. The business must decide which demand changed, which supply is firmed, what can be rescheduled, and what commercial impact needs approval.
READ THE CAPABILITY
Keep the customer reference explainable
Quantity, date, configuration, cancellation, and delivery changes can each affect a different successor. The correct response preserves the original reference, exposes the exception, and records the decision rather than breaking the pegged relationship with an informal workaround.
CAPABILITY MODEL
Understand the input, decision, and result
Quantity alone is not enough; customer ownership and the response to change must remain visible.
State what moved
Identify the changed quantity, date, configuration, cancellation, or delivery requirement.
Trace committed supply
Locate firmed proposals, purchase commitments, production work, stock, delivery, cost, and customer promise.
Approve the response
Reschedule, rework, replace, cancel, or accept the consequence while preserving the customer reference.
OPERATIONAL FLOW
How the capability performs
Follow the customer-specific requirement through its supply and commercial evidence.
Record the approved change
Update the customer requirement with reason, date, quantity, configuration, and responsible approval.
Find affected successors
Follow individual demand, pegged supply, firmed documents, production progress, stock, and delivery status.
Choose the recovery
Assess rescheduling, rework, replacement, cancellation, scrap, recovery cost, and revised promise.
Reconcile the new story
Confirm the original and revised requirement, supply ownership, quantity, cost, and commercial outcome.
DESIGN & CONTROL
What shapes the result
Change authority
Approval, reason, effective date, and customer communication determine whether the change may proceed.
Firmed supply
Proposal, purchase, production, and delivery status determine what can still be changed and what requires recovery.
Commercial consequence
Rework, cancellation, replacement, customer-specific stock, cost, billing, and settlement must remain explainable.
DIAGNOSTIC EVIDENCE
What proves the result?
Read the customer requirement, successor supply, and physical or commercial outcome together.
Sales order history, item, configuration, requested date, quantity, reason, and approval.
Requirement segment, pegging, firmed proposal, purchase or production document, progress, and status.
Revised promise, output assignment, inventory, cost, delivery, billing, and settlement consequence.
MTO SCENARIO
The customer changes the configuration after production starts.
Sales records the approved change, planning traces the individual requirement and firmed order, and operations decides whether rework, replacement, or a new order is required. The original output is not silently reassigned.
- Original requirement is preserved
- Firmed successors are identified
- Recovery is approved
- Quantity and cost reconcile
Continue the customer-specific chain without losing requirement ownership.